We want you to be happy with every order from Island Picks. If something is not right, we are here to help.

Checking your order on delivery

Please check your items when they are delivered. If a product is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging.

Eligible returns

  • Items delivered damaged or faulty
  • Items that are different from what you ordered
  • Unused items in their original packaging with all accessories, reported within 7 days of delivery

Items that cannot be returned

  • Used or installed items, unless faulty
  • Personal care and hygiene products once opened
  • Items damaged through misuse or not following instructions
  • Clearance items marked as non-returnable

Refunds and replacements

Once we receive and inspect the returned item, we will offer a replacement, exchange or refund. Refunds for Cash on Delivery orders are made by bank transfer to your account. If the return is due to our error, we cover the return delivery cost.

Warranty

Products that carry a manufacturer or supplier warranty are covered according to the warranty terms provided with the product. Please keep your invoice for warranty claims.

How to start a return

To start a return, call or WhatsApp 071 777 6010 or email info@islandpicks.com with your order number.